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Logistics & customer service / IDP + AI Workspace

Logistics documents & shipment review

Capture consignment data with IDP, or review shipment documents in AI Workspace to understand shortages and the next action.

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2:00 · v01 Draft
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THE CHALLENGE

Have all cartons arrived, and what should customer service do next?

Consignment notes, packing lists, delivery receipts and exception notices describe different parts of the same shipment.

Ten cartons shipped, nine received: what is still outstanding?
HOW IT WORKS

Capture shipment data and review the documents with sources

  1. Use IDP to extract shipment references, cartons, weights and cargo rows; review missing values.
  2. Use AI Workspace with five shipment documents to compare shipped and received quantities.
  3. Check the cited exception notice and procedure for the outstanding carton, planned redelivery and customer update deadline.
LOG-01 / LOG-02 · IN THE DEMO

SH-261105-014 · 10 cartons shipped, 9 received · 1 carton awaiting redelivery.

Validate with your own documents

Use representative documents to check fields, sources and results, and agree how people will review them.

What to confirm for your project

IDP and AI Workspace are independent products. Workspace can read the original documents directly. A planned redelivery is not evidence of completed delivery; extracted fields and cited answers still need review.